Contact KiwiCo Customer Service
KiwiCo Phone Numbers and Emails
Toll-Free Number:
-
(800) 714-4828
KiwiCo Emails:
Customer Service
Schools Groups, Subscriptions Cancellation
Media
Affiliates, Press Inquiries
customercare@kiwico.com
Contact Information
KiwiCo Website:
KiwiCo Help Center:
Corporate Office Address:
KiwiCo, Inc.
140 E. Dana St.
Mountain View,
California
94041
United States
Other Info (opening hours):
Hours (PST):
Monday - Friday: 5:00am - 5:00pm
Saturday - Sunday: 9:00am - 5:00pm
Mailing Address:
KiwiCo
Attn: Returns
11980 Harlan Rd.
Lathrop, CA 95330
How Good is KiwiCo's Customer Service?
Summary of KiwiCo Customer Service Calls
417
TOTAL
CALLS
CALLS
06:53
AVG CALL
DURATION
DURATION
25%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KiwiCo?
Shipping and Delivery Question:
- “Shipping address and cancel duplicate order”
- “Item shipped”
- “Crate not received”
Account Question:
- “Issues with subscription”
- “Account”
- “Change subscription”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancelled subscription and they keep sending boxes”
- “Cancel automatic renewal”
Payments and Charges Question:
- “Inaccurate charges”
- “Billing”
- “My billing address is not where the gift is going”
Request for Information Question:
- “I want to ask questions”
- “Check on order”
- “Question with subscription”
Return/ Replace Question:
- “To change my grandson's crate”
- “Change address”
- “Return”
Staff Question:
- “I need to speak to customer service. I have several questions that I can't get answered from your chat service.”
- “My service was not suppose to auto renew”
- “I need to speak to customer service don't want 2 subscriptions renewed. Have two $235.42 charges”
Product/ Service Question:
- “Dissatisfied with the product”
- “Damaged package”
- “Broken”
Refund Question:
- “Refund”
Cards Question:
- “Can't place order. Says there's a problem on my side. I tried 3 different cards.”
Other Question:
- “Missing pieces”
- “Exte”
- “Confusion with flight”
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10 reviews
KiwiCo