Contact KiwiCo Customer Service
KiwiCo Phone Numbers and Emails
Toll-Free Number:
-
(800) 714-4828
KiwiCo Emails:
How to Contact KiwiCo Customer Service?
Most Popular Number:
| Total calls: 619 | Issues resolved: 49 | Last call: Apr 17, 2025 |
KiwiCo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KiwiCo Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KiwiCo is 8007144828. 83% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KiwiCo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
KiwiCo Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call KiwiCo is 8007144828. 83% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as KiwiCo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call KiwiCo mainly because of activation/ cancellation, account, shipping and delivery.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact KiwiCo is customercare@kiwico.com. 40% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
KiwiCo Website:
KiwiCo Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours (PST):
Monday - Friday: 5:00am - 5:00pm
Saturday - Sunday: 9:00am - 5:00pm
Mailing Address:
KiwiCo
Attn: Returns
11980 Harlan Rd.
Lathrop, CA 95330
KiwiCo Customer Service Reviews
I BOOKED MY FLIGHT USING A WRONG EMAIL ADDRESS AND DESPITE INFORMING THEM BOTH IN WRITING AND BY TELEPHONE CALL, THEY REFUSED TO PROVIDE ME WITH MY FLIGHT DETAILS AND OR OTHERWISE PROCEED TO MAKE THE CORRECTION AS TO MY CORRECT EMAIL., IN ORDER FOR ME TO BE ABLE TO HAVE ACCESS TO MY FLIGHT ITINERARY.
I have called 2 times and told crate was at facility. They cant tell me address of facility but we have not received and its not at our post office. Would never recommend this company
I called twice and the customer service agents were wonderful and helpful. I was initially calling to check out how to send to 2 families.
The agents walked me through what I needed to do, The next call was help getting the dates set up for the monthly kits and also having holiday kits sent. I have successfully ordered everything
I have been sending kiwi boxes to my grandchildren for years. They love them and I love being able to provide something that they enjoy doing month after month. The boxes are very creative but I wish they had more variation within each level so that multiple children could get them at the same time and have different boxes.
How Good is KiwiCo's Customer Service?
Summary of KiwiCo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call KiwiCo?
Shipping and Delivery Question:
- “Tracker says package delivered but we never got it”
- “Missing part”
- “Understanding shipping schedule for panda crate”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel booking”
- “Want to cancel ticket”
Account Question:
- “Subscription not received”
- “I pit mistake my email”
- “Balance”
Request for Information Question:
- “Verification”
- “Information required by me”
- “To talk about renewable su”
Payments and Charges Question:
- Billing
- “Billing question”
- “Charge”
Return/ Replace Question:
- “Change”
- “Incorrect bill”
- “Address change”
Product/ Service Question:
- “Kiwi upi not working”
- “Broken product”
- “Problem with order”
Refund Question:
- “Refund”
Staff Question:
- “I need to speak to customer service. I have several questions that I can't get answered from your chat service.”
- “My service was not suppose to auto renew”
- “I need to speak to customer service don't want 2 subscriptions renewed. Have two $235.42 charges”
Cards Question:
- “Can't place order. Says there's a problem on my side. I tried 3 different cards.”
Other Question:
- “Emergency”
- “Sobre solicitud de préstamo”
- “Duplicate panda crate”
Compare KiwiCo Customer Service To
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